Privacy Policy

Introduction

We take your privacy seriously and are committed to protecting your personal information and files. This privacy policy explains how we collect, use, and safeguard your data when you use our HEIC to PDF conversion service.

File Storage and Retention

Free User Files

  • Files uploaded by free users are automatically and permanently deleted after 24 hours
  • No backup copies are retained
  • Files are stored securely during the brief retention period
  • You cannot recover files after the 24-hour period

Paid User Files

  • Paid users have full control over their file storage and retention
  • Files remain available until you choose to delete them
  • You can manage and delete your files at any time from your dashboard
  • Deleted files are permanently removed from our systems

Data Security

  • All file uploads and downloads are encrypted using industry-standard SSL/TLS encryption
  • Files are stored in secure, isolated cloud storage
  • We use Cloudflare R2 for secure file storage
  • Access to stored files is strictly controlled and monitored
  • We never access your files except for automated conversion processing

Information We Collect

  • Email address (for registered users)
  • IP address (for free conversion limits)
  • File metadata (name, size, type)
  • Usage statistics (number of conversions, etc.)

How We Use Your Information

  • To provide the file conversion service
  • To manage your account and credits
  • To prevent abuse of our free tier
  • To improve our service
  • To communicate important service updates

Your Rights

You have the right to:

  • Access your personal data
  • Delete your account and associated data
  • Request information about how your data is used
  • Opt-out of marketing communications

Third-Party Services

We use trusted third-party services for:

  • File storage (Cloudflare R2)
  • Payment processing (Stripe)
  • Email communications (Sendgrid)

These services have their own privacy policies and security measures in place.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify registered users of any significant changes. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our privacy policy or how we handle your data, please contact us at: [email protected]

Last updated: January 30, 2025